Client & Payment

These Client Service Terms provide a general framework for Orange Cap Media's professional services. They do not replace the commercial documents for a particular project. The accepted proposal, quotation, statement of work, work order, purchase order, master service agreement or other contract should identify the exact scope, fees, payment milestones, delivery assumptions, dependencies, acceptance criteria, intellectual-property treatment and support obligations.

Only work expressly included in the accepted scope is included in the agreed project fee. Requests for additional pages, features, integrations, revisions, campaign activities, languages, content, reports, environments, licences or other deliverables may constitute a change request. Orange Cap Media should communicate material effects on fees, resources and timelines before undertaking substantive out-of-scope work.

The client is responsible for timely provision of requirements, content, brand assets, access credentials, APIs, data, approvals, nominated contacts and other dependencies identified for the project. The client is also responsible for the accuracy and legality of materials it supplies. Where client delays or third-party dependencies affect the critical path, Orange Cap Media may reasonably revise the delivery schedule.

Where a project includes design, content, development or campaign approval stages, the client should review submissions within the period stated in the project plan or commercial document. Delayed approvals may affect subsequent milestones. Approval of a stage may limit the extent to which previously approved work can later be revised without a change request.

Domains, hosting, cloud services, commercial software, plugins, fonts, stock media, APIs, messaging credits, payment-gateway charges, advertising spend and other third-party costs are excluded unless expressly stated otherwise. Such services remain subject to the third party's terms, pricing and availability.

Digital marketing and SEO outcomes are affected by competition, budgets, platform rules, algorithms, creative quality, landing pages, client response times and market conditions. Unless a specific result is expressly guaranteed in a signed agreement, Orange Cap Media does not guarantee rankings, traffic, lead volume, conversion rates, sales or revenue.

Software or website deliverables should be assessed against the approved requirements, acceptance criteria or statement of work. Minor defects that do not materially prevent agreed functionality should ordinarily be handled through the agreed defect-resolution process rather than treated as non-delivery of the entire project.